WHY QUIET RIVER
ATTENTION TO DETAIL
From our packaging to the finished product we think it is important to be involved in every part of the journey. From placing the cotton wicks in the glasses by hand to pouring the fragrance oils at just the right temperature to ensure a wonderful fragrance – we do it all ourselves. We then check each and every candle to make sure it is just how we like it before sending them out. Only by doing this can we ensure the quality of what we do and we produce a product that meets the very highest standards we set ourselves and which our customers have come to rely on.
At quiet river. our main aim is to create beautiful smelling, highly fragranced products. Not all chandlers aspire to this.
ALL HANDMADE – NO MASS PRODUCTION
As a small business owner, I take huge pride in hand making each and every product, I do not outsource to anyone else and am proud of this and the products that I make as a result.
CUSTOMER SERVICE JUST THE WAY YOU LIKE IT
Having taken all this care to produce our products, we want to ensure everyone who purchases one is happy. If for any reason you are not happy with your purchase, please contact us so that we can rectify any issues.
We hope you enjoy our products as much as we have enjoyed making them.
WHAT ARE THE CANDLES MADE FROM?
The candles are made from a mixture of rapeseed and cocunut oil to ensure the best scent throw possible whilst keeping carbon emissions to a minimum. The fragrance oils are all UK cosmetic graded. Each candle is hand poured and the finishing touch is a cotton wick which is centred by hand.
IS THERE AN IDEAL LENGTH OF TIME THAT I SHOULD BURN MY CANDLE?
We recommend letting it burn for no more than 3-4 hours at a time due to the temperature that the wax and glass will reach. This is purely from a safety point of view.
HOW CAN I MAKE MY CANDLES LAST LONGER?
The key to extending the life of your candle is to trim the wick. The more wick that is exposed the bigger the burn pool (the amount of liquid candle produced) and in turn the more wax will be burnt. Simply keeping your wick trimmed before lighting will give you extra hours of enjoyment. See ‘Candle Care’.
DO YOU SHIP OUTSIDE OF THE UK?
Currently we do not, however if there is a reasonable shipping charge we are happy to look into it. For any enquiries relating to shipping email email@example.com.
HOW LONG SHOULD IT TAKE FOR MY CANDLE TO ARRIVE?
Orders that are received Monday to Friday will normally ship in about 3-4 business days.
WHAT SHOULD I DO IF MY CANDLE ARRIVES IN THE POST DAMAGED?
If your candle is damaged in the post please take a picture of it and send it to firstname.lastname@example.org and we will send you another FREE of charge.
CAN I STOCK YOUR CANDLES IN MY SHOP OR ON MY WEBSITE?
Yes. For more information please email email@example.com